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  • How should I store my product? How long will my product last?
    When kept at room temperature and out of sunlight, the products can have a shelf life of up to 2 years. Tea blends containing fruit should be consumed within 6-8 months of purchase. Store products out of the reach of children and pets.
  • Are your products Vegan?
    All products listed on this site aside from our infused honeys are Vegan. Our products are hand formulated with organic and wildcrafted ingredients. They contain ZERO artificial fillers, colors or scents.
  • Are your products organic?
    Mostly! The products listed on this contain either Wildcrafted or USDA certified organic ingredients. Wildcrafted herbs are sustainably and ethically sourced from their natural habitat. They are not certified organic however they are clean, grown in the wild, free from pollution and pesticides.
  • Where do you source your herbs?
    Our products contain botanicals sourced from around the world. Our facial and body care products contain plant oils that are primarily purchased from small-scale Palestinian and Caribbean farmers.
  • Can I take more than the suggested serving size?
    It is not advised to take more than what has been recommended on the packaging.
  • Do you offer consultations?
    Yes. 1-on-1 consultations can be offered virtually or in-person at a rate of $120. The consultation rate includes the remedy or personalized meal plan, as well as shipping costs. Please note that your case including wellness protocols may also be discussed with a seasoned Medical Herbalist. During our session, we will discuss lifestyle behaviors, medical history, pre-existing conditions as well as how to safely incorporate herbs to support your health. Once a consultation is purchased, you will be emailed an intake form as well as a consent sheet to fill out prior to your consultation.
  • How does shipping work?
    Hand Delivery If you reside within the coverage area, you will have the option of having your product hand-delivered next business day for a fee of $4.99. The coverage area is determined by postal code. Standard Shipping: A flat-rate shipping fee of $4.99 CAD will be applied to Canadian orders. US orders will be will be subject to a $8.99 shipping charge at the checkout page. Free shipping on domestic orders $65 CAD and up. International Shipments Flat rate fee for international shipping is $16.99 CAD. International orders may take up to 2 weeks plus processing, as they need to go through the customs office in your country before being released. Free shipping on international order $120 and up. At the moment, shipping is being fulfilled by Canada Post or UPS. Shipping times may be longer depending on inclement weather or during the holidays. Shipping estimates are provided by carriers and are not guaranteed by Oshun’s Apothecary. In some instances, international deliveries may be subject to customs and import fees. These fees are determined and imposed by the destination country. Any extra charges are the sole responsibility of the buyer. Please note we are unable to offer refunds or replacements for lost or stolen shipments after the carrier has successfully delivered the item.
  • How long will it take to receive my product?
    Please allow 2-3 days for order processing plus an additional 3-7 days for shipping. International orders may take up to 2 weeks plus processing, as they need to go through the customs office in your country before being released.
  • I’ve changed my mind. Can I return the product?
    Due to the nature of the products, refunds & returns will not be issued. Should you notice any product defect, please accept our sincerest apologies! You have 30 days from the time the you receive your order to request a replacement. We will issue a replacement once the item of concern is returned. Should you have any further questions or concerns regarding your order, please feel free to use the Contact page and provide your order number.
  • What is Afterpay?
    Afterpay is a service that allows you to make your purchase in 4 installments, every 2 weeks, interest free. Afterpay will not conduct a credit check or impact your credit score.
  • How do I use Afterpay?
    After shopping and heading to the checkout page, you will be given the option to choose Afterpay as your payment method. You will then be directed to the Afterpay site to provide your payment details (Visa or Mastercard). There is no minimum in order to be eligible for Afterpay on this site. While Afterpay is interest-free, Afterpay charges an $8 fee for late or missed payments.
  • Other Payment Options
    Paypal, Apple Pay and all major credit cards.
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